Terms of purchase

1. GENERAL TERMS AND CONDITIONS (GTC)

Effective as of: 01 July 2025
Website: https://www.fairylandstore.hu

Preamble

Welcome to our website! Thank you for honouring us with your trust during your purchase.

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products or the purchasing process, or if you wish to discuss any specific request with us, please contact our colleague via the contact details provided.

Imprint: Details of the Service Provider (Seller, Business)

Name: Zoltán Madosfalvi Sole Proprietor
Registered office: 1031 Budapest, Római part 37, Hungary
Postal address: 1031 Budapest, Római part 37, Hungary
Registering authority: National Tax and Customs Administration
Registration number: 60135658
Tax number: 90795547-1-41
Representative: Zoltán Madosfalvi
Email: info@fairylandstore.com
Website: https://www.fairylandstore.hu
Bank account number: HU05 1040 1110 8676 8949 8649 1016
SWIFT/BIC: OKHBHUHB

Hosting Provider Information

Name: UNAS Online Kft.
Registered office: 9400 Sopron, Kőszegi út 14, Hungary
Email: unas@unas.hu
Website: https://www.unas.hu

2. Definitions

• Goods: Tangible products offered on the Website for sale, including:
  • items supplied in containers, bottles or in any form of limited quantity or specific volume (e.g. water, gas, electricity),
  • and tangible items that include or are connected to digital content or services in such a way that the item cannot function without said digital elements (hereinafter: goods with digital elements).
• Goods with Digital Elements: Tangible goods that include or are connected to digital content or a digital service in such a way that the item would not function properly without these digital elements.
• Digital Content: Data produced and provided in digital format.
• Parties: The Seller and the Buyer jointly.
• Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.
• Consumer Contract: A contract in which one party qualifies as a consumer.
• Functionality: The capability of goods with digital elements, digital content, or a digital service to perform the functions suitable for their intended use.
• Manufacturer: The producer of the Goods; in the case of imported goods, the importer who brings the goods into the territory of the European Union; or any person who places their name, trademark or other distinguishing mark on the goods and presents themselves as the manufacturer.
• Interoperability: The ability of goods with digital elements, digital content or digital services to work with hardware or software different from what is typically used with such products or services.
• Compatibility: The ability of goods with digital elements, digital content or digital services to function with hardware or software without the need for conversion, as normally used with products of the same type.
• Website: The present website that facilitates the conclusion of a contract between the parties.
• Contract: A sales contract concluded between the Seller and the Buyer via the Website and electronic communication.
• Durable Medium: Any device that enables the consumer or business to store information addressed personally to them in a manner accessible for future reference for a period adequate for the purposes of the data and allows the unchanged reproduction of the stored data.
• Means of Distance Communication: Any device suitable for making a contractual statement in the absence of the parties. This includes addressed or unaddressed printed materials, standard letters, advertisements with order forms, catalogues, telephone, fax, and internet-based devices.
• Distance Contract: A consumer contract concluded without the simultaneous physical presence of the parties, using only means of distance communication within the framework of a distance sales system organised for the provision of goods or services.
• Business: A person acting within the scope of their profession, independent occupation, or business activity.
• Buyer/You: The person submitting a purchase offer via the Website and entering into a contract.
• Warranty: In consumer contracts, the warranty undertaken by the business for proper performance of the contract beyond or in the absence of statutory obligations, as well as mandatory statutory warranties.
• Purchase Price: The consideration payable for the Goods and the provision of digital content.

3. Applicable Legislation

The contract is governed by Hungarian law, particularly the following legislation:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22) on Mandatory Warranty for Certain Durable Consumer Goods
• Decree 10/2024 (VI.28) of the Ministry of Justice defining the scope of durable goods subject to mandatory warranty
• Government Decree 45/2014 (II.26) on the Detailed Provisions of Contracts between Consumers and Businesses
• Decree 19/2014 (IV.29) of the Ministry for National Economy on the Rules for Handling Warranty and Guarantee Claims in Consumer-Business Contracts
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• Regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment
• Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR)
• Government Decree 373/2021 (VI.30) on Detailed Rules of Contracts for the Sale of Goods and Provision of Digital Content and Digital Services between Consumers and Businesses

4. Scope and Acceptance of the GTC

The content of the contract concluded between us shall be determined – in addition to the applicable mandatory provisions of law – by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC defines the rights and obligations of both you and us, the conditions for contract formation, performance deadlines, delivery and payment terms, liability rules, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website but not included in this GTC is provided in the additional informational content available on the Website.

You are required to familiarise yourself with the provisions of this GTC before finalising your order.

5. Language and Form of the Contract

The language of the contracts governed by this GTC is Hungarian.

Contracts falling under the scope of this GTC shall not be considered written contracts, and the Seller does not archive them.

6. Prices

The prices displayed on the Website are given in the currency indicated alongside the products.

The Seller is exempt from VAT under Hungarian law (i.e. operates under a VAT exemption), and therefore prices do not include VAT. Prices are indicative. The Seller reserves the right to modify prices for business reasons. Any such modifications shall not affect already concluded contracts.

In the event that the Seller displays a product price incorrectly, the procedure described under “Procedure in case of incorrect pricing” shall apply.

7. Procedure in Case of Incorrect Pricing

An obviously incorrect price is defined as follows:

• A price of HUF 0 (zero);
• A discounted price that has been miscalculated relative to the original price (e.g., if a product originally priced at HUF 1,000 is marked with a 20% discount, but instead of the correct discounted price of HUF 800, it is mistakenly offered for HUF 500).

In the event of incorrect pricing, the Seller shall offer the Buyer the opportunity to purchase the Goods at the correct price. The Buyer may then decide whether to accept the revised offer or not. If the Buyer declines, no contract shall be formed between the Parties.

8. Complaint Handling and Legal Remedies

The consumer may submit complaints regarding:

• warranty (implied or statutory),
• product liability,
• guarantee claims, or
• conduct, activity, or omission by the Seller or a person acting on behalf or for the benefit of the Seller that is directly related to the distribution or sale of goods to consumers

These complaints (referred to as “consumer complaints” under the Consumer Protection Act) may be submitted via the following contact methods:

• In writing via the website: https://www.fairylandstore.com
• By email: info@fairylandstore.com
• By post: 1031 Budapest, Római part 37, Hungary

For warranty, product liability or guarantee claims, the Seller must act according to relevant legislation, not according to the rules of consumer complaints in the Consumer Protection Act.

Verbal and written complaints under the Consumer Protection Act that do not concern warranty or guarantee issues may be submitted either orally or in writing.

The business must investigate oral complaints immediately and remedy them as necessary. If the consumer disagrees with the handling of the complaint or if the immediate investigation is not possible, the business must immediately record the complaint and its position in writing and:

• provide a copy to the consumer on-site (if in person), or
• send it along with a substantive response within 30 days (if submitted by phone or electronically).

The written record must include:

• the name and address of the consumer,
• the place, time, and manner of submission,
• a detailed description of the complaint, along with any evidence presented by the consumer,
• the business’s position on the complaint,
• the name and signature of the recorder and the consumer (except for phone/electronic submissions),
• the date and location of the recording,
• in case of phone/electronic complaints: a unique complaint ID.

The business must provide a written, verifiable response to written complaints within 30 calendar days of receipt, unless EU law provides otherwise. If the complaint is rejected, the response must include justification and information about:

• the competent authority or conciliation body the consumer may turn to,
• their contact details (address, phone, website),
• and the consumer’s rights in this regard.

The Seller has not submitted a general statement of submission to conciliation bodies.

Consumer Protection Procedure

Consumers may file complaints with the competent consumer protection authority if they believe their rights have been violated. The first-instance authority responsible is the local government office based on the consumer’s residence. Contact details are available at:

https://kormanyhivatalok.hu

(Full county-level contact list omitted for brevity but will be included in the Word document.)

Judicial Proceedings

The consumer is entitled to enforce their claim arising from a consumer dispute in civil court proceedings in accordance with the Civil Code (Act V of 2013) and the Code of Civil Procedure (Act CXXX of 2016).

Conciliation Body Proceedings

If a consumer complaint is rejected, the consumer has the right to initiate conciliation proceedings before the competent Conciliation Body for their place of residence or as chosen in their application.

Conciliation hearings are held online via audio and video communication tools unless the consumer requests a personal hearing.

The business is obliged to cooperate with the Conciliation Body, including submitting a written response by the specified deadline and participating (at least online) via a representative authorised to reach a settlement.

More information: https://www.bekeltetes.hu

(A full list of Conciliation Bodies and their contact information will also be included in the Word document.)

9. Copyright

According to Section 1(1) of Act LXXVI of 1999 on Copyright (Szjt.), the website is considered a copyrighted work, and therefore all content on the website is protected by copyright law.

Under Section 16(1) of the Copyright Act, the use of the website’s graphical and software solutions, computer programs, or any other applications that modify the website or any part of it is prohibited without the explicit permission of the copyright holder.

Any material extracted from the website’s database may only be used with written permission from the copyright holder, even with a reference to the source. The copyright holder is: Zoltán Madosfalvi Sole Proprietor.

10. Severability and Code of Conduct

If any provision of this GTC is legally incomplete or invalid, the remaining provisions of the contract shall remain in force. The invalid or incomplete provision shall be replaced with the relevant statutory provisions.

The Seller does not have a business code of conduct under the prohibition of unfair commercial practices law.

11. Information Regarding the Operation of Goods with Digital Elements and Applicable Technical Protection Measures

The server hosting the data provided on the website is available over 99.9% of the time. Regular backups are made of all data, ensuring that in the event of an issue, the original content can be restored. The data is stored in MSSQL and MySQL databases, and sensitive data is encrypted using sufficiently strong encryption methods, with hardware support built into the processor.

12. Information on the Essential Characteristics of Goods

The essential characteristics of the Goods available for purchase on the Website are provided in the individual product descriptions.

13. Correction of Data Entry Errors – Responsibility for Accuracy of Data

Before finalising the order, you have the opportunity to continuously modify the data you entered (e.g. by clicking the “Back” button in your browser, you can return to the previous page, allowing corrections even after moving forward).

Please note that you are solely responsible for the accuracy of the data you provide, as invoicing and delivery will be based on this information.

We also draw your attention to the fact that an incorrectly provided email address or a full mailbox may result in the failure to receive the confirmation email and may prevent the conclusion of the contract.

If, after finalising the order, you detect any errors in the provided information, you must immediately request modification of your order. This can be done by emailing us from the address used during the order, or by calling us.

14. Purchasing Eligibility

The online store is available to both private individuals and legal entities.

15. Use of the Website

Purchasing does not require registration.

The Website offers product display and online ordering options for users. Users can navigate using the menu categories. Products are organised into categories.
In the “Discounted Products” category, all items currently on sale are listed. Each product indicates the start and end date of the promotion, or in some cases, the promotion is valid until stock lasts.

The “New Arrivals” section contains products newly added to the store. Clicking the category name will show all products listed within that category. If all items do not fit on one page, you can navigate between pages using the numbers above and below the product list.

You can also search for products by keyword. Matching results are displayed in a list format, similar to categories.

To add an item to your cart, click the “Add to Cart” button. You can specify the desired quantity before adding. The contents of the cart can be reviewed in the “Cart” section, where you can modify quantities or remove items. Use the “Empty Cart” button to clear the entire cart.

Clicking the “Checkout” button proceeds to the next step. In this step, you can choose to log in, register, or continue without registration.

For both registered and guest users, the following information must be provided:

• email address
• full name
• phone number
• billing address
• and delivery address (if different)

Registration additionally requires setting a password. Upon successful registration, confirmation is sent by email and shown on the Website. Users may request deletion of their account via email; in such a case, a new purchase will require re-registration.

The User is responsible for keeping their login information confidential. The User must also keep their data updated and report any misuse to the Service Provider if they suspect their account has been compromised.
If the User forgets their password, a new one can be requested via the Website using the registered email address.

If the User has previously registered, the order process may continue by entering their email and password.

In the next step, the User selects the preferred payment and delivery method. A summary page follows where all previously entered information and selected products are displayed for review.
If there is an input error, it can be corrected using the pencil icon.

If everything is correct, the order can be finalised by clicking “Place Order”. A confirmation will be shown on the Website and sent via email.

If incorrect data is detected in the confirmation email, it must be reported immediately, but no later than within 24 hours.
Regardless of purchasing intention, Users can log in via the Login window or menu. Once logged in, they can access the “Modify Data” menu to update their account information and review past orders and statuses.

16. Finalising the Order (Making an Offer)

Once you have verified that the contents of your cart match the Goods you wish to purchase and that your personal information is correct, you may close your order by clicking the “Place Order” button.

The information displayed on the Website does not constitute a binding offer by the Seller. For the purposes of this GTC, it is you, the Buyer, who makes the offer by placing the order.

By clicking the “Place Order” button, you explicitly acknowledge that your offer is binding and, upon acceptance by the Seller, entails a payment obligation.

The Seller is required to acknowledge receipt of the order via electronic means without delay. If this confirmation is not received within 48 hours, the Buyer shall be released from their offer or contractual obligation.

17. Order Processing and Contract Formation

Order processing takes place in two stages. You may place an order at any time.

After placing your order, you will first receive an automatic confirmation email indicating that your order has been received via the Website.
This does not yet mean that the Seller has accepted your offer.

If the confirmation contains incorrect information (e.g. name, address, phone number), you must immediately notify the Seller via email, along with the correct details.

If you do not receive the automatic confirmation email within 24 hours, please contact us, as your order may not have reached us due to technical reasons.

The Seller will then send a second email, explicitly accepting your offer.
The contract is considered concluded when this second confirmation email becomes accessible in your email inbox.

18. Payment Methods

Bank Transfer

You may pay for the Goods via bank transfer.

Card and Digital Payments

Our online store supports secure, region-specific payment providers. During the checkout process, the available methods are shown automatically based on the country of the Buyer.

• Hungary
  • Stripe – card payment
  • PayPal
  • Advance payment (bank transfer)
• Germany, Austria, Netherlands, Sweden, Finland, Denmark
  • Klarna – Pay now, pay later, instalments
  • Stripe – card payment (Visa, Mastercard, Amex, etc.)
  • PayPal
• Italy, Spain, France, Poland, Czech Republic
  • Stripe – card payment
  • PayPal
  • Klarna (only where available)
• United Kingdom
  • Stripe – card payment
  • PayPal
  • Klarna (selected methods such as pay in instalments)
• Other EU countries
  • Stripe – card payment
  • PayPal

Payment Provider Information

• PayPal (Europe) S.à r.l. et Cie, S.C.A.
  22-24 Boulevard Royal, L-2449 Luxembourg
  C.S. Luxembourg B 118 349
  Supervised by CSSF
  https://www.paypal.com
• Stripe Payments Europe, Limited
  1 Grand Canal Street Lower, Dublin, D02 H210, Ireland
  Company number: 513174
  Supervised by the Central Bank of Ireland
  https://stripe.com
• Klarna Bank AB (publ)
  Sveavägen 46, 111 34 Stockholm, Sweden
  Company number: 556737-0431
  Supervised by Finansinspektionen
  https://www.klarna.com

19. Delivery Methods and Charges

The ordered products are delivered exclusively via courier partners.
Currently, personal collection is not available.

Delivery options may vary depending on the country, and are automatically displayed during the ordering process.
The most common delivery methods include:

• Home delivery (e.g. via courier service)
• Parcel collection point (where available and supported)

Delivery charges are calculated automatically based on your location, chosen delivery method, and products ordered.
These charges are clearly displayed before order confirmation.

Please note:
The price of the product does not include the delivery charge, which is shown as a separate item in your cart and invoice.

20. Fulfilment Deadline

For Buyers qualifying as Consumers, unless otherwise agreed, the Seller is required to make the Goods available to the Buyer without delay and no later than 30 days from the date the contract is concluded.

Thus, the general fulfilment deadline is within 30 days from the confirmation of the order.
If the fulfilment deadline differs (but does not exceed 30 days), this will be specified alongside the relevant delivery option.

In the event of delay by the Seller, the Buyer is entitled to seek legal remedy under the Hungarian Civil Code (Act V of 2013).

21. Retention of Title and Payment Conditions

If you have previously placed an order but failed to accept the delivery (excluding the right of withdrawal), or the product was returned as unclaimed, the Seller may require advance payment of the purchase price and delivery charges for any future orders.

The Seller may withhold delivery until payment is confirmed as successful – including situations where:

• the Buyer pays by bank transfer in a currency other than the Seller’s (HUF), and
• currency conversion fees or bank charges result in the Seller not receiving the full amount.

If full payment is not received, the Seller may request the Buyer to settle the remaining amount before delivery.

22. International Sales

The Seller does not differentiate between Buyers within Hungary and those within the European Union when using the Website.

Unless otherwise specified, delivery is guaranteed within Hungary, but purchases from outside Hungary are also governed by this GTC, provided that:

• the Buyer is a citizen or resident of an EU Member State, or
• the Buyer is a business established in an EU Member State acting as an end user.

The communication and purchase language is primarily Hungarian, and the Seller is not obliged to communicate in the Buyer’s native language.

The Seller is not required to comply with specific non-Hungarian national regulations (e.g. labelling or sector-specific product rules), nor to inform the Buyer of such requirements.

Unless otherwise specified, the Seller applies Hungarian VAT to all Goods.

The Buyer may exercise legal remedies according to this GTC.

If using electronic payment, the amount is payable in the currency defined by the Seller.
The Seller may withhold delivery until full payment (including all conversion and banking fees) is received.

Foreign Buyers may choose from the same delivery options as Hungarian Buyers.
Buyers may also request delivery to Hungary or any other EU country using any method listed in this GTC.

In cases where personal collection is an option for Hungarian Buyers, this also applies to foreign Buyers.

Additionally, Buyers may request to organise delivery abroad at their own expense – this option is not available to Hungarian Buyers.

If the Buyer fails to pay the shipping cost, or does not complete self-arranged shipping by the agreed date, the Seller may terminate the contract and refund any prepaid amount.

23. International Liability Disclaimer

The Webshop delivers to multiple EU countries, including but not limited to Germany, Austria, France, Italy, Spain, the Netherlands, Poland, the Czech Republic, and the United Kingdom.

Products are sold in compliance with Hungarian and EU legislation.
However, packaging, descriptions, and labelling may not comply with national laws in the Buyer’s country (e.g. language, labelling, certification).

It is the Buyer’s responsibility to ensure that the ordered product is legal for purchase and use in their country.

The Seller does not accept liability if the product is restricted or not marketable in the Buyer’s country.

That said, the Seller fully guarantees all consumer rights provided under EU law, including the right of withdrawal, warranty, and statutory guarantee rights.

24. Consumer Information – Right of Withdrawal

According to Section 8:1(1)(3) of the Hungarian Civil Code (Ptk.), only a natural person acting outside their profession, self-employment, or business activity qualifies as a consumer.
 Legal entities are not entitled to the right of withdrawal without justification.

Under Section 20 of Government Decree 45/2014 (II.26), the consumer has the right to withdraw from the contract without giving any reason, within 14 calendar days.

The withdrawal period starts:

1. a) In case of a contract for the sale of goods:

• from the date the consumer or a third party (other than the carrier) designated by the consumer receives the goods, or
• if multiple goods are delivered at different times: from receipt of the last item, or
• for goods delivered in multiple parts or lots: from receipt of the last instalment, or
• in the case of regular delivery over a defined period: from receipt of the first item.

This does not affect the consumer’s right to exercise withdrawal between the date of contract conclusion and the date of delivery.

If the contract is based on the consumer's offer, the right to withdraw that offer before the contract is concluded also applies.

25. Extension of Withdrawal Period

If the Seller has not informed the consumer about:

• the withdrawal period and conditions, and
• the standard withdrawal form (Annex 2 of the Decree),

the withdrawal period is extended by 12 months.

If the Seller provides this information within the extended period, the consumer’s right to withdraw expires 14 days after the date of receiving the information.

26. How to Exercise the Right of Withdrawal

The consumer may exercise their right to withdraw by:

• making a clear declaration of withdrawal, or
• using the standard withdrawal form available for download on the Website.

The withdrawal shall be deemed to have been submitted in time if the statement is sent within the 14-day period.

In the case of written withdrawal or termination, it is sufficient to send the declaration within the deadline.

 The consumer bears the burden of proof that the right of withdrawal was exercised lawfully.

The Seller is obliged to confirm the receipt of the consumer’s withdrawal declaration on a durable medium (e.g. email).

27. Seller’s Obligations Upon Withdrawal

If the consumer withdraws in accordance with Section 22 of Government Decree 45/2014, the Seller shall reimburse all payments received (including standard delivery charges, if any) within 14 days from the date of being informed of the withdrawal.

28. Refund Obligations of the Seller Upon Withdrawal

The Seller must refund all payments received from the consumer, including the cost of standard delivery (excluding any additional costs resulting from the consumer's choice of a delivery method other than the least expensive standard option offered by the Seller).

The refund must be made using the same payment method the consumer used for the original transaction, unless the consumer explicitly agrees to a different method – and no additional fees shall be charged in relation to the refund.

The Seller may withhold the refund until:

• the returned goods have been received, or
• the consumer has supplied proof of having sent back the goods,
  whichever is earlier.

29. Obligations of the Consumer Upon Withdrawal

If the consumer withdraws from the contract, they must return the goods without delay, and no later than 14 calendar days from the date of notification of withdrawal.

The return shall be considered timely if the goods are dispatched before the 14-day deadline.

The direct cost of returning the goods shall be borne by the consumer, unless the Seller has agreed to bear such costs.

The consumer is only liable for any diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.